Effective Date: October 2025
Welcome to VATSAS Vibes (“Company”, “we”, “our”, or “us”).
Your privacy, trust, and satisfaction are our top priorities. This policy governs how we collect, use, and protect your data, and outlines the terms under which you use our website vatsasvibes.com.
By accessing, browsing, or making a purchase on our site, you agree to the following terms and conditions.
🔒 PRIVACY POLICY
1️⃣ Information We Collect
We collect only the data necessary to provide you with a smooth shopping experience, including:
- Name, contact number, shipping & billing address
- Email ID for order confirmation and updates
- Payment details (securely processed via Razorpay, never stored on our servers)
- Device & browsing information (via cookies and analytics tools like Google Analytics and Meta Pixel)
2️⃣ How We Use Your Information
Your information is used strictly for:
- Processing and fulfilling your orders
- Sending transactional and shipping updates
- Customer support and after-sales service
- Internal analytics to improve our website and offerings
- Marketing communication (only with your consent or newsletter sign-up)
We do not sell, rent, or share your personal information with any third parties for profit.
3️⃣ Data Security
We use SSL encryption, secure servers, and authorized payment gateways (Razorpay) to protect your data.
Our site is regularly updated and monitored for security vulnerabilities.
In the event of any data breach, you will be notified promptly in compliance with applicable data protection laws.
4️⃣ Cookies & Tracking
Cookies help personalize your experience — for example, remembering your cart or login.
You can clear or disable cookies anytime in your browser settings without affecting your ability to browse our site.
5️⃣ Marketing & Communication
You may receive marketing emails or SMS from VATSAS only if you opt-in.
You can unsubscribe anytime using the “unsubscribe” link in emails or by contacting support@vatsasvibes.com.
6️⃣ Third-Party Services
We use third-party integrations like:
- Razorpay for secure payments
- Google Analytics & Meta Pixel for website insights
- Courier partners (Delhivery, DTDC, Bluedart, etc.) for shipping and delivery updates
Each third-party has its own privacy policy, and we encourage you to review theirs before use.
7️⃣ Your Rights
Under Indian data protection standards, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent to receive promotional communication
- Request data deletion by emailing support@vatsasvibes.com
We will process all such requests within 7 working days.
8️⃣ Retention Period
We retain customer data only as long as necessary to fulfill the purposes outlined above or as required by law.
⚖️ TERMS AND CONDITIONS
1️⃣ Use of the Website
By using our website, you confirm that:
- You are at least 18 years old or are accessing under parental guidance.
- You will not use this website for fraudulent or unlawful activity.
- You agree to provide accurate and complete information when placing an order.
2️⃣ Product Information
We make every effort to display product images, descriptions, and prices accurately.
However, slight variations in color, design, or packaging may occur due to lighting or batch updates.
VATSAS reserves the right to modify or discontinue any product without prior notice.
3️⃣ Pricing and Payment
- All prices are listed in INR (₹) and include applicable taxes.
- Payments are securely processed through Razorpay.
- We reserve the right to cancel or refuse any order at our discretion (e.g., suspected fraud or incorrect pricing).
- Cash on Delivery (COD) is not available on vatsasvibes.com.
4️⃣ Shipping and Delivery
- Dispatch: Next business day after order confirmation.
- Delivery Time: 2–5 business days, depending on location.
- Customers will receive tracking details via email/SMS once the shipment is dispatched.
- Delays caused by logistics partners or natural events are beyond our control.
5️⃣ Returns and Refunds
We maintain a no return / no refund policy except in the following cases:
- Product received is damaged during transit, or
- Product received is different from what was ordered.
Customers must contact support@vatsasvibes.com within 7 days of receiving the order with photos/unboxing video for review.
Once verified, refunds or replacements will be processed within 5–7 business days.
6️⃣ Intellectual Property
All content on this website — including text, graphics, images, videos, designs, and logos — is the exclusive property of VATSAS Vibes.
Unauthorized use, reproduction, or distribution of any material from this website is strictly prohibited.
7️⃣ Limitation of Liability
VATSAS Vibes, its affiliates, and partners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
- Improper use of the product
- Allergic reactions due to personal sensitivities
- Delays or non-delivery caused by third-party carriers
Use of our products implies acknowledgment of this disclaimer.
8️⃣ Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of India.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
9️⃣ Amendments
VATSAS reserves the right to update or modify this Privacy Policy and Terms at any time without prior notice.
Changes will be posted on this page with an updated effective date.
10️⃣ Contact Information
For any queries related to this policy, contact:
📩 Email: support@vatsasvibes.com
📍 Registered Office: 1121, Tower 4D, Skardi Greens, Ghaziabad, Uttar Pradesh – 201002
🕒 Response Time: Within 24 business hours
🖤 VATSAS Commitment
We believe luxury is built on trust.
Our policies are simple — no fine print, no loopholes, just clarity, honesty, and respect for our customers and their data.