Last updated: October 2025
At VATSAS, every perfume we ship passes a strict quality and safety check before dispatch.
Because our products are personal fragrance items, we do not accept returns or exchanges once the seal is broken or the product has been opened.
However, we want every customer experience to feel as premium as our perfumes — so if something goes wrong in transit, we’ll make it right.
🚫 No Returns or Exchanges
Due to hygiene and fragrance safety standards, we do not offer returns or refunds for change of mind, dislike of scent, or accidental order.
Each product is freshly packed and quality-checked before shipping to maintain authenticity.
💥 Refunds for Damaged or Wrong Items
Refunds are only applicable in the following cases:
- The product was damaged or leaked during transit.
- You received a different item from what you ordered.
If either occurs, please contact us within 7 days of receiving your order at support@vatsasvibes.com with:
- Your order number
- Unboxing video or clear photos of the damaged/wrong product
- Proof of purchase (invoice or order confirmation email)
Once verified, we will arrange a replacement or issue a refund to your original payment method within 5–7 business days.
🕒 Eligibility Window
To be eligible for a replacement or refund, you must report the issue within 7 days of delivery.
Requests received after this period will not be accepted, as perfume integrity and shipping timelines cannot be re-verified after that window.
🚚 Non-Returnable Items
- Opened or used perfumes
- Products damaged due to customer mishandling
- Items purchased from unauthorized sellers or marketplaces
💬 Need Help?
We’re here to assist you.
Email: support@vatsasvibes.com
Response Time: within 24 business hours
🖤 VATSAS Assurance
We take pride in transparency and trust.
Every bottle you receive is certified, tested, and handled with care — so you can focus on what really matters: smelling like self-respect.